FAQ
Order Questions
How do I check my order status?
After your order is successfully placed, you can view real-time order status, product details and payment records through the order page on our website.
Can I modify or cancel my order?
Orders can be modified or cancelled free of charge within 24 hours after payment if the goods have not been shipped. Once the order enters the packaging and shipping process, modification or cancellation will not be available. Please confirm size, color and shipping information before placing an order.
Size & Product Questions
How to choose the correct size?
All clothing items are equipped with detailed size charts and measurement instructions on the product page. We recommend you measure your body size and refer to the size guide to select the most suitable size. Slight manual measurement errors are within the normal range.
Will the clothes fade or shrink?
All our garments are made of high-quality fabrics with professional color fixing and tailoring processes. Under normal wearing and washing instructions, the clothes will not fade, shrink or deform easily. Please follow the washing tips on the product label for daily maintenance.
Shipping & Delivery Questions
How long does delivery take?
All orders will be processed within 1–3 business days. Standard shipping takes 7–15 business days for most regions in Europe and the United States. Delivery may be delayed slightly during peak seasons, holidays or due to uncontrollable logistics factors.
Can I track my package?
Yes. Once your order is shipped, a tracking number will be generated automatically. You can track your package online in real time through our website tracking tool.
Payment Questions
Is my payment information secure?
We adopt advanced encryption technology for all payment channels. Your payment data is fully protected and will never be stored or leaked. All transactions are safe and private.
What should I do if payment fails?
Payment failure may be caused by network instability, card limits or channel exceptions. You can try again or switch another payment method. If the problem continues, please contact customer support.
Return & After-sales Questions
What if I receive defective or wrong items?
If you receive damaged, defective or incorrect products, please provide photos or videos within 48 hours after delivery. We will verify the issue and provide refund, replacement or compensation solutions.
Is return shipping free?
Returns caused by product quality problems or our delivery errors are covered by us. Returns due to personal size mismatch, style dislike or personal reasons are borne by the customer.